Coronavirus – Visiting Restrictions

June 08

Last updated 8/6/2020

In accordance with the Government‘s relaxation of lockdown measures, we have updated our visiting restrictions at the hospice.

Our priority continues to be the safety of our staff and patients and so, in order to keep the hospice open, free of COVID-19 and maintain a safe clinical environment, visiting will be strictly controlled, as outlined below.

Visiting the Hospice (from Monday 8th June)

• Visiting is restricted to one nominated individual (unless the patient is in the final stages of life, in which case two nominated visitors can be present).

• Visitors(s) will be given a visiting time - either 2-3pm or 6.30-7.30pm. Visitors will only be able to have one slot per day (unless the patient is in the final stages of life).

• Visitor(s) cannot be a person who meets the requirements to self-isolate.

• Visitor(s) cannot be rotated unless they develop symptoms of COVID-19 and are required to self-isolate.

• Visitor(s) cannot be a member of a household where there is a patient with COVID-19’s (as they will be required to self-isolate).

• Visitor(s) will need to use the hand sanitizer on entering the premises.

• Aprons, gloves and masks will be issued on entering the premises and will need to be removed prior to leaving.

• Visitor(s) will not be allowed to leave the patients room. If a nurse is needed they may use the nurse call bell.

• Visitor(s) will only be able to use the patient’s own toilet.

• Visitor(s) are allowed to bring in their own refreshments, if required, but must take away any containers.

• Access to all other clinical areas of the hospice are restricted to essential clinical staff.


If you or anyone in your household has:
• a high temperature (i.e. a temperature of 37.8 degrees or over)
• a new, continuous cough

Stay at home and self-isolate, as per NHS guidelines.

DO NOT got to a GP surgery, hospital or pharmacy.
DO NOT contact 111 unless your condition gets worse or your symptoms do not get better after 7 days of self-isolation.

If you are worried about symptoms, or have any concerns about your potential exposure to coronavirus, please visit the NHS 111 coronavirus website.

New Admissions

We will continue to assess patients prior to admission to ensure we do not admit patients with COVID-19.


We are providing help and support to our volunteers while they are staying at home and self-isolating. For more information about the advice and support available for our volunteers, please visit our Volunteer page.

Hospice Shops

We have closed all our hospice charity shops until further notice and we are no longer accepting donations. Our online retail services, such as our eBay shop and Amazon Marketplace, are currently continuing to operate but this will be in a limited capacity so service may be a little slower than usual.

Support Staff

All hospice support staff have been asked to work from home if their role is not essential. They will all remain contactable but please bear with us as we adjust to these changes.

For the latest information and advice, please visit: -