Coronavirus – New Visiting Restrictions

March 24

Last updated 24/3/2020

As the Government takes extra steps to reduce the transmission of the coronavirus (or COVID-19), through further restrictions on movement, social distancing and the closure of non-essential services, we would like to explain how we are responding to the global health crisis and outline the latest measures we have put in place.

Our priority remains the safety of our patients, staff and volunteers and in order to keep the hospice open, free of COVID-19 and maintain a safe clinical environment, the following restrictions are now in place.

Visiting the Hospice

Following the Government’s announcement on 23rd March, and in order to protect our patients, staff and volunteers, we now have to restrict visiting to patients at the hospice. Access to clinical areas of the hospice will now be restricted to:

• Essential clinical staff
• Restricted visitors (see Guidance for Visitors)


If you or anyone in your household has:
• a high temperature (i.e. a temperature of 37.8 degrees or over)
• a new, continuous cough

Stay at home and self-isolate, as per NHS guidelines.

DO NOT got to a GP surgery, hospital or pharmacy.
DO NOT contact 111 unless your condition gets worse or your symptoms do not get better after 7 days of self-isolation.

If you are worried about symptoms, or have any concerns about your potential exposure to coronavirus, please visit the NHS 111 coronavirus website.

Guidance for Visitors

• Visitors will only be allowed access to the hospice if their loved one is considered to be at the end of life, or actively dying stage.
• Visitors will not have access to any other parts of the hospice, including other patient’s rooms, communal lounge/dining areas or staff toilets.

These restrictions will be very difficult for families but it will help to reduce the risk of transmission significantly. This will make the hospice far safer for our patients, staff and volunteers. We will, of course, lift this restriction as soon as it is safe to do so.

The following infection control measures must be observed for those who are able to visit:

• Wash your hands with soap and water often – do this for at least 20 seconds.
• Always wash your hands when you arrive and leave the hospice.
• Use hand sanitiser gel if soap and water are not available.
• Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
• Put used tissues in the bin straight away and wash your hands afterwards.

New Admissions

We will continue to assess patients prior to admission to ensure we do not admit patients with COVID-19.


We are providing help and support to our volunteers while they are staying at home and self-isolating. For more information about the advice and support available for our volunteers, please visit our Volunteer page.

Hospice Shops

We have closed all our hospice charity shops until further notice and we are no longer accepting donations. Our online retail services, such as our eBay shop and Amazon Marketplace, are currently continuing to operate but this will be in a limited capacity so service may be a little slower than usual.

Support Staff

All hospice support staff have been asked to work from home if their role is not essential. They will all remain contactable but please bear with us as we adjust to these changes.

For the latest information and advice, please visit: -