1. Introduction & General Terms
It also relates to our use of any personal information you provide to us online.
In order to provide you with the full range of St Joseph’s Hospice updates & services, we sometimes need to collect information about you.
• what information St Joseph’s Hospice may collect about you;
• how St Joseph’s Hospice will use information we collect about you;
• when St Joseph’s Hospice may use your details to contact you;
• whether St Joseph’s Hospice will disclose your details to anyone else;
• your choices regarding the personal information you provide to us;
2. Who are we?
St Joseph’s Hospice is one of the oldest hospices in the country, providing care and support to terminally ill people and their families from within the Liverpool and Sefton areas.
Founded by Father Francis O'Leary, a missionary priest, St Joseph's Hospice began in South America and Pakistan in the 1960's. In 1974 the UK hospice opened in Thornton, near Crosby. In 2013 we were awarded the Freedom of the City of Liverpool.
What we do (UK and overseas)
The hospice can care for 29 people at one time providing high quality end of life care in an out of a hospital situation. The skilled nursing staff help create a home from home environment for the patient when they can no longer be cared for at home. St Joseph’s Hospice also prides itself on the support it gives to the families at this difficult time.
St Joseph’s Hospice has continued its work overseas and has hospices in Honduras, Guatemala, Peru and Ecuador and is also linked to hospices in many parts of South America, India and Pakistan which still bear the St Joseph’s Hospice name.
3. What information will St Joseph’s Hospice collect about me?
When you participate in, access or sign up to any of St Joseph’s Hospice’s services, activities or online content, such as newsletters, events, telephone or text St Joseph’s Hospice, donate money to St Joseph’s Hospice, book tickets for a St Joseph’s Hospice event or create an account using the St Joseph’s Hospice’s online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth, depending on the activity.
By submitting your details, you enable St Joseph’s Hospice (and where applicable its contractors) to provide you with the services, activities or online content you select.
4. How will St Joseph’s Hospice use the information it collects about me?
St Joseph’s Hospice will use your personal information for a number of purposes including the following:
• to provide our services, activities or online content and to deal with your requests and enquiries;
• for "service administration purposes", which means that St Joseph’s Hospice may contact you for reasons related to the service, activity or online content you have signed up for;
• to contact you about a submission you have made, including any content you provide;
• to provide you with information about our services, activities or online content;
• to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to analyse and improve the services offered on St Joseph’s Hospice's website;
• to provide you with the most user-friendly navigation experience. St Joseph’s Hospice may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;
Where St Joseph’s Hospice proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
5. When will St Joseph’s Hospice contact me?
St Joseph’s Hospice may contact you:
• in relation to any event, activity or online content you have signed up for in order to ensure that St Joseph’s Hospice can deliver the services to you;
• in relation to any correspondence we receive from you or any comment or complaint you make about St Joseph’s Hospice products or services;
• in relation to any contribution you have submitted to St Joseph’s Hospice, e.g. on the St Joseph’s Hospice website or via text, email or in letters or correspondence;
• to invite you to participate in surveys about St Joseph’s Hospice services (participation is always voluntary); and
• for marketing purposes, where you have agreed to this (see section 6 below)
6. Will I be contacted for marketing purposes?
St Joseph’s Hospice will only use your information for marketing purposes, or to promote new events, activities or online content where you have agreed to this.
7. Will St Joseph’s Hospice share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in section 8 below. Generally, we will only use your information within St Joseph’s Hospice. However, sometimes St Joseph’s Hospice uses third parties to process your information on our behalf. St Joseph’s Hospice requires these third parties to comply strictly with its instructions and St Joseph’s Hospice requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
8. Offensive or inappropriate content on St Joseph’s Hospice websites
If you post or send offensive, inappropriate or objectionable content anywhere on or to St Joseph’s Hospice websites or otherwise engage in any disruptive behaviour on any St Joseph’s Hospice service, St Joseph’s Hospice may use your personal information to stop such behaviour.
Where St Joseph’s Hospice reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), St Joseph’s Hospice may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.
9. What if I am a user aged 16 or under?
If you are aged 16 or under, please get your parent/guardian's permission before you provide any personal information to St Joseph’s Hospice. Users without this consent are not allowed to provide us with personal information.
10. How long will St Joseph’s Hospice keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with St Joseph’s Hospice.
Where you contribute material to St Joseph’s Hospice we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted. For example, we will only keep copies of entries to a St Joseph’s Hospice raffle for the duration of the competition.
St Joseph’s Hospice, as a charitable organisation, also has an obligation to record snapshots of history which may include some User Generated Content i.e. content provided by the public. Therefore, some content submitted to, or shared with, St Joseph’s Hospice may be retained for prolonged periods of time or potentially indefinitely in St Joseph’s Hospice's Archive. There may also be rare instances where we will share your contribution with third parties in the interests of maintaining historical archives (e.g. stories about our founder Father O'Leary and/or his work overseas). Where possible, we will endeavour to inform you upfront or let you know at a later date where we are likely to keep content indefinitely or pass it onto an approved historical archive.
11. Can I find out what personal information St Joseph’s Hospice holds about me?
Under the Data Protection Act you have the right to request a copy of the personal information St Joseph’s Hospice holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.
12. What if I am accessing St Joseph’s Hospice websites outside the UK?
13. Cookies Policy - Information St Joseph’s Hospice collects from you
a. What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.
On St Joseph’s Hospice websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.
Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. St Joseph’s Hospice uses this type of information to help improve the services it provides to its users. All third parties are strictly required not to use any information for their own business or other purposes (see section 6 above).
c. Third Party Cookies in embedded content on St Joseph’s Hospice pages
Please note that during your visits to St Joseph’s Hospice websites you may notice some cookies that are not related to the St Joseph’s Hospice or St Joseph’s Hospice’s contractors. When you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. St Joseph’s Hospice does not control the dissemination of these cookies. You should check the third party websites for more information about these.
d. St Joseph’s Hospice cookies and how to reject cookies?
If you wish to control what cookies are set on your device through the St Joseph’s Hospice website then you can find out how to do this in the Managing Cookies section of the St Joseph’s Hospice Privacy & Cookies website. It is important to note that if you change your settings and block certain cookies, this means that certain personalised features cannot then be provided and accordingly you may not be able to take full advantage of all of the websites' features.
14. Do Not Track (DNT) browser setting
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests, however, you may opt-out of tracking on this website, including analytics by changing your cookie settings.
A uniform standard has not yet been adopted to determine how DNT requests should be interpreted and what actions should be taken by websites and third parties. The St Joseph’s Hospice will continue to review DNT and other new technologies and may adopt a DNT standard once available.
The Data Protection Officer
St Joseph’s Hospice
Last updated: October 2014
Tweets by @JospiceUK
web design by glow new media