There are a number of features which are not obviously visible but in which we take particular pride:
• The feedback we receive from patients’ families about what we have done for them and their loved one at a sad time.
• We have very high levels of staff retention so our staff are very knowledgeable and experienced. That is very important in this challenging field of care.
• Like the nurses and healthcare assistants, our non-clinical staff (in kitchen, maintenance, laundry and administration) demonstrate the Hospice commitment to putting the needs of patients and their families first, and going the extra mile to meet them.